Rethinking the Role of Circulation Staff in Academic Libraries

Date

2021-04

Authors

Owens, Erin

Journal Title

Journal ISSN

Volume Title

Publisher

Taylor & Francis, International Information & Library Review

Abstract

The traditional functions of Access Services shrink as many academic libraries see physical circulation rates continue to decline, but the need for staff trained in customer service skills does not diminish. This column reflects on how one academic Access Services department partnered internally with other library departments to expand our definitions of who we serve and find new ways to prove our value to the library. Other academic libraries may find inspiration to rethink old habits, forge new connections, and determine what success looks like.

Description

Keywords

Access Services, Organizational Change, Interdepartmental Collaboration, Customer Services, Library Personnel

Citation

Owens, E. (2021). Rethinking the Role of Circulation Staff in Academic Libraries. In Andrea Falcone, ed. Perspectives on Public Services [Column]. International Information & Library Review. doi:10.1080/10572317.2021.1909259.