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    • So Text Me—Maybe: A Rubric Assessment of Librarian Behavior in SMS Reference Services 

      Cassidy, Erin Dorris; Colmenares, Angela; Martinez, Michelle (Reference and User Services Association of the American Library Association, 2014)
      Assessment has become a persistently hot topic in the library world, particularly when it comes to establishing value for academic library services. In an effort to assess performance and develop training tools to improve ...