Student Searching with EBSCO Discovery: A Usability Study
Cassidy, Erin Dorris
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The researchers conducted task-based usability testing of the EBSCO Discovery Service (EDS) with 20 students. While most participants felt positively about EDS, a few usability issues emerged. Confusion arose regarding source types and icons, facets/limiters, relevancy ranking, integrated search connectors and more. Students encountered difficulty with spelling corrections and a failure to understand terminology, and they demonstrated an unwillingness to view additional pages of search results. Findings indicate the need for changes to the local implementation of EDS as well as to features and structures under EBSCO’s control.