So Text Me—Maybe: A Rubric Assessment of Librarian Behavior in SMS Reference Services

Simple item page
dc.contributor.authorCassidy, Erin Dorris
dc.contributor.authorColmenares, Angela
dc.contributor.authorMartinez, Michelle
dc.date.accessioned2016-07-06T18:17:05Z
dc.date.available2016-07-06T18:17:05Z
dc.date.issued2014
dc.description.abstractAssessment has become a persistently hot topic in the library world, particularly when it comes to establishing value for academic library services. In an effort to assess performance and develop training tools to improve text/SMS reference services for an academic library, we used the Reference and User Services Association’s Guidelines for Behavioral Performance of Reference and Information Service Providers as the framework for an analytic rubric. We then used the rubric to assess academic librarian responses collected over a three-year period as part of text/SMS reference service. Results include implications for librarian friendliness, response time, attentiveness, and follow-up, as well as patron return rates. Comparative trends in text reference and the physical reference desk response times are also examined.en_US
dc.description.departmentLibrary
dc.identifier.citationCassidy, E. D., Colmenares, A., & Martinez, M. (2014). So text me—maybe: A rubric assessment of librarian behavior in SMS reference services. Reference and User Services Quarterly 53(4), 300-312. doi:10.5860/rusq.53n4.300en_US
dc.identifier.issn1094-9054
dc.identifier.issn2163-5242
dc.identifier.urihttp://hdl.handle.net/20.500.11875/20
dc.language.isoen_USen_US
dc.publisherReference and User Services Association of the American Library Associationen_US
dc.subjectLibrary reference services--Evaluationen_US
dc.subjectText messages (Telephone systems)en_US
dc.subjectSMSen_US
dc.subjectReference librariansen_US
dc.subjectMobile communication systemsen_US
dc.subjectElectronic reference services (Libraries)en_US
dc.subjectAcademic libraries--Reference servicesen_US
dc.subjectInformation technologyen_US
dc.titleSo Text Me—Maybe: A Rubric Assessment of Librarian Behavior in SMS Reference Servicesen_US
dc.typeArticleen_US

Files

Original bundle

Now showing 1 - 1 of 1
Thumbnail Image
Name:
Cassidy et al - published article - RUSQ v53n4.pdf
Size:
658.09 KB
Format:
Adobe Portable Document Format
Description:
Main Article
Download

License bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

Newton Gresham Library