Newton Gresham Library
Permanent URI for this collectionhttps://hdl.handle.net/20.500.11875/2
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Browsing Newton Gresham Library by Subject "Access Services"
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Item Rethinking the Role of Circulation Staff in Academic Libraries(Taylor & Francis, International Information & Library Review, 2021-04) Owens, ErinThe traditional functions of Access Services shrink as many academic libraries see physical circulation rates continue to decline, but the need for staff trained in customer service skills does not diminish. This column reflects on how one academic Access Services department partnered internally with other library departments to expand our definitions of who we serve and find new ways to prove our value to the library. Other academic libraries may find inspiration to rethink old habits, forge new connections, and determine what success looks like.