Modern Law Enforcement and the Service Oriented Approach




Hill, Christopher L.

Journal Title

Journal ISSN

Volume Title


Law Enforcement Management Institute of Texas (LEMIT)



In recent years, the law enforcement profession has experienced many events that have changed the entire culture of policing. From the Rodney King incident in the early 1990’s to the more recent incident in Ferguson, MO., policing and law enforcement as a whole have come under much scrutiny in the public eye. This scrutiny has led to a deeper look into the internal workings and training within the law enforcement culture and a study into how to better equip, train, and supervise law enforcement officers. From the ask, tell, make model, community oriented policing, problem oriented policing and data driven policing models to in car cameras, body cameras, and new less than lethal tools available on the use of force continuum, the rate of officers being indicted for excessive use of force are dropping, as well as use of deadly force by police nationwide. This is due in large part to another shift in police culture that is slowly growing in popularity and adaptation. The service quality oriented approach to policing. Through this model, the “serve” aspect of the police motto “to protect and serve” is the focus and a more transparent, approachable, and accountable police force is fostered. Law enforcement agencies should embrace the service-quality-oriented approach to policing because it reduces crime, fear, and disorder, and increases satisfaction and legitimacy among citizens.


Public Relations, Police--Community Relations, Police--Public Opinion