Rethinking the Role of Circulation Staff in Academic Libraries

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dc.contributor.authorOwens, Erin
dc.date.accessioned2021-04-28T16:55:59Z
dc.date.available2021-04-28T16:55:59Z
dc.date.issued2021-04
dc.description.abstractThe traditional functions of Access Services shrink as many academic libraries see physical circulation rates continue to decline, but the need for staff trained in customer service skills does not diminish. This column reflects on how one academic Access Services department partnered internally with other library departments to expand our definitions of who we serve and find new ways to prove our value to the library. Other academic libraries may find inspiration to rethink old habits, forge new connections, and determine what success looks like.en_US
dc.description.departmentLibrary
dc.identifier.citationOwens, E. (2021). Rethinking the Role of Circulation Staff in Academic Libraries. In Andrea Falcone, ed. Perspectives on Public Services [Column]. International Information & Library Review. doi:10.1080/10572317.2021.1909259.en_US
dc.identifier.urihttps://hdl.handle.net/20.500.11875/2953
dc.language.isoen_USen_US
dc.publisherTaylor & Francis, International Information & Library Reviewen_US
dc.subjectAccess Servicesen_US
dc.subjectOrganizational Changeen_US
dc.subjectInterdepartmental Collaborationen_US
dc.subjectCustomer Servicesen_US
dc.subjectLibrary Personnelen_US
dc.titleRethinking the Role of Circulation Staff in Academic Librariesen_US
dc.typeArticleen_US

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