A Return to Conflict Resolution

Hamilton, Craig
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Law Enforcement Management Institute of Texas (LEMIT)
Law enforcement agencies are constantly looking for new ways to provide effective police services for the citizens they serve. One of these methods being offered involved Data Based Analysis Policing. This method requires a lot of contact with the community and places the responsibility of the program’s success on individual officers. Many times, officers do not choose the areas to which they are directed; however, they must perform their given duties with professionalism and expertise. The presence of more cameras has increased the overall scrutiny of an individual officer’s actions. They are not only required to take action but they are also required to take the correct action. If officers are required to make more contacts and influence their areas of patrol, they must be better prepared in making decisions and handling conflict. Officers cannot rely on their given authority to ensure citizens are cooperative and they must take into account that their actions can be reviewed at any time. With the implementation of data based analysis policing and increased police officer contacts, law enforcement agencies should focus more training on conflict resolution. These techniques can lead to better partnerships within the community, increased officer accountability, and more efficient police services. In addition, officers can increase their personal safety while decreasing the overall calls-for-service due to lack of repeat calls. The overall goal is to build a more satisfied community that is willing to work with law enforcement to ensure a safer community for all.
Police--Community Relations, Conflict management, Police Training