The Emotional Intelligence of Undercover Officers




McCall, Lawerence

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Law Enforcement Management Institute of Texas (LEMIT)



This study examined the emotional intelligence of undercover officers and the abilities to recognize and understand one’s own emotions and the emotions of others. This study explored personality traits along with perceived qualities for interpersonal relationships. Emotional intelligence predicts a level of insight; it involves the capacity to perceive emotions and thoughts and understand the information that emotions can provide. Emotional intelligence affects how we manage behaviors, handle social complexities, and make decisions. Professional organizations should identify the emotional intelligence of its officers pertaining to job-related performance measures. Emotional intelligence covers areas such as stress management and decision making. Undercover officers must be given careful attention and monitored to discover changes in personality traits which pertains to work situations. Periodic undercover evaluations can be utilized to gather intelligence that would otherwise go unknown. The objective is to perform undercover checkpoints to evaluate operations and effectively and safely monitor undercover officers’ well-being.


Undercover operations, Criminal Investigation