Newton Gresham Library
Permanent URI for this collectionhttps://hdl.handle.net/20.500.11875/2
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Browsing Newton Gresham Library by Author "Colmenares, Angela"
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Item Higher education and emerging technologies: Shifting trends in student usage.(Journal of Academic Librarianship (Elsevier), 2014-03) Cassidy, Erin Dorris; Colmenares, Angela; Griffin, Glenda; Manolovitz, Tyler; Shen, Lisa; Vieira, ScottThis study serves as an update to a previous study by Sam Houston State University librarians about the use and preferences of Internet, communication, and educational technologies among students. Since the previous study was initiated in 2010, the iPad has made its debut and significantly altered the educational technology landscape. In this new landscape, this study investigates student usage of such technologies as instant messaging, cell phones, e-readers, social networking, RSS feeds, podcasts, and tablets. In addition, this study aims to determine which technologies students prefer the library to utilize for a variety of services, such as reference assistance or book renewals, and which technologies may not be worth the investment, such as geosocial networking. The information gained from this survey is intended to provide guidance for libraries looking to provide services utilizing the most popular technologies with the most efficient use of resources. Survey results show an increasing use and dependence on educational technologies and a desire for basic library services to be available on a variety of platforms and technologies.Item So Text Me—Maybe: A Rubric Assessment of Librarian Behavior in SMS Reference Services(Reference and User Services Association of the American Library Association, 2014) Cassidy, Erin Dorris; Colmenares, Angela; Martinez, MichelleAssessment has become a persistently hot topic in the library world, particularly when it comes to establishing value for academic library services. In an effort to assess performance and develop training tools to improve text/SMS reference services for an academic library, we used the Reference and User Services Association’s Guidelines for Behavioral Performance of Reference and Information Service Providers as the framework for an analytic rubric. We then used the rubric to assess academic librarian responses collected over a three-year period as part of text/SMS reference service. Results include implications for librarian friendliness, response time, attentiveness, and follow-up, as well as patron return rates. Comparative trends in text reference and the physical reference desk response times are also examined.