Faculty Research
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Browsing Faculty Research by Subject "academic libraries"
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Item Beyond the Library: The Role of Academic Libraries’ Chat Reference in Answering Campus Questions(Taylor & Francis (The Reference Librarian), 2024-04-22) Owens, Erin; Arce, Vanessa; Del Bosque, Darcy; Fowler, Robin; Sheffield, SilviaEven before the COVID-19 pandemic drove most users online, chat was establishing itself as a core service for asking library-related questions of many types, from basic directional and reference to research queries of a more sophisticated nature. This investigation seeks to provide insight into how academic libraries are seen not only as a source of library assistance, but also as a means of filling an information gap on a wider subject: the university campus at large. The study’s methods involved analyzing chat transcripts from five large four-year public universities during a two-year period (2019-2021), noting the frequency of campus-related chat questions and coding the specific topics of those inquiries. The findings show that library reference services, particularly live virtual chat, are consistently valuable to the campus community and may be especially important to supporting less privileged student populations.Item Comparing Medical Emergency Preparedness in U.S. Public and Academic Libraries(Taylor & Francis (Public Services Quarterly), 2022-12) Owens, ErinThis study sought to determine what medical emergency resources and training are provided in U.S. public and academic libraries, how public versus academic preparedness compares, and what reasons may contribute to decisions against adoption. Survey responses from 65 libraries were analyzed regarding availability of, plans to acquire, or reasons for not acquiring five interventions—automatic electronic defibrillators (AEDs), naloxone, epinephrine, cardiopulmonary resuscitation (CPR) training, and mental health crisis training. Findings showed that these interventions were not necessarily common—41.5% of respondents offered zero of the five interventions, while the most common, AED, was available in 52.3% of libraries. AEDs and epinephrine were somewhat more common in academic libraries, but naloxone, CPR training, and mental health crisis training were more common in public libraries. Primary reasons for not adopting medical interventions included alternative emergency response options, cost, concerns regarding legal liability, and the sense that this is outside the scope of a library’s duties. Implications and considerations for library planning are discussed.Item Faculty-Librarian Micro-Level Collaboration in an Online Graduate History Course(Elsevier (Journal of Academic Librarianship), 2013-11) Hendrickson, Kenneth E.; Cassidy, Erin Dorris;This paper describes a micro-level faculty-librarian collaboration implemented at the authors' state university to address students' information literacy deficiencies in a graduate-level history research methods course. The setting, implementation, and evolution of the partnership are described in detail to suggest a model for other instructors. Additionally, consideration is given to issues of working in an online course environment and the benefits of micro- versus macro-level librarian support. Consideration is given to future steps for strengthening the partnership and measuring its impact on student outcomes.Item Patron Preferences: Recreational Reading in an Academic Library(The Journal of Academic Librarianship, 2017-01) Mueller, Kat Landry; Hanson, Michael; Martinez, Michelle; Meyer, LindaResearch background and method In 2014, Sam Houston State University Library librarians distributed a survey to students, faculty and staff to better understand how the university community was using library materials for recreational reading. The survey found that patrons had preference for print materials with a growing interest in other formats. A significant number of respondents did not view the library as a source of recreational reading materials; those who did read across a broad swath of genres. Greater understanding of patron recreational reading preferences empower the library to expand the library collection to meet all patron demands.Item Supplemental Files for: "Beyond the Library: The Role of Academic Libraries’ Chat Reference in Answering Campus Questions"(The Reference Librarian (Taylor & Francis), 2024) Owens, Erin; Arce, Vanessa; Del Bosque, Darcy; Fowler, Robin; Sheffield, SilviaEven before the COVID-19 pandemic drove most users online, chat was establishing itself as a core service for asking library-related questions of many types, from basic directional and reference to research queries of a more sophisticated nature. This investigation seeks to provide insight into how academic libraries are seen not only as a source of library assistance, but also as a means of filling an information gap on a wider subject: the university campus at large. The study’s methods involved analyzing chat transcripts from five large four-year public universities during a two-year period (2019-2021), noting the frequency of campus-related chat questions and coding the specific topics of those inquiries. The findings show that library reference services, particularly live virtual chat, are consistently valuable to the campus community and may be especially important to supporting less privileged student populations.Item Where’s the EASY Button? Uncovering E-Book Usability(2019) Mueller, Kat Landry; Owens, Erin; Valdes, Zachary; Williamson, ColeE-book platforms have multiplied among vendors and publishers, complicating not only acquisitions and collection development decisions, but also the user experience. Using a methodology of task-based user testing, the researchers sought to measure and compare user performance of eight common tasks on nine e-book platforms: EBSCO eBooks, ProQuest Ebook Central, Gale Virtual Reference Library (GVRL), Oxford Reference, Safari Books Online, IGI Global, CRCnetBASE, Springer Link, and JSTOR. Success and failure rates per task, average time spent per task, and user comments were evaluated to gauge the usability of each platform. Findings indicate that platforms vary widely in terms of users’ ability and speed in completing known-item searches, navigation tasks, and identification of specialized tools, with implications for library acquisition and user instruction decisions. Results also suggest several key vendor design recommendations for an optimal user experience. The study did not aim to declare a “winning” platform, and all the platforms tested demonstrated both strengths and weaknesses in different aspects, but overall performance and user preference favored ProQuest’s Ebook Central platform.